How Chick-Fil-A Shook the 'Fast Food' Stereotype

For the past several years, the fast-casual segment has given the quick-service industry a run for its money. Fast food operators have undoubtedly realized that their quick-serve restaurants (QSRs) would need to improve on quality and value from both a culinary and operational standpoint in order to stand up to the competition. And thus, a new, hybrid category — QSR-Plus — was born. In this “On Foodable Weekly” episode, we're joined by Amanda Norris, senior director of menu development at Chick-fil-A, a key QSR-Plus brand in the space right now.

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