Ask not what you can do for your customers, but what your customers can do for you. Though this is the reverse mentality of proper customer service, in some cases, it applies to operation trends and re-shifting organizations. Mama Fu's, for example, has noticed that a large portion of its customers choose to grab and go, so the fast casual has decided to open a new takeout, delivery and catering store. The prototype will be based in Austin, Texas, the brand's hometown.
By watching customer habits, restaurants – especially small, scalable ones – are better able to position themselves to what consumers want and need, all while finding ways to be more efficient, especially in the economic sector. Read More