With the newly introduced Humm mobile app, Denver diners are now able to review their dining experience in real time. Through utilizing the app, customers are able to enter their thoughts about a restaurant’s service or meal into their phone or tablet and get an immediate response from the establishment.
For customers, Humm offers a more comfortable way to communicate negative feedback towards a restaurant rather than complaining to one’s server. For restaurants, the app allows for management to track food quality and customers’ dining experiences in real time. Furthermore, by providing an internal outlet for criticism, restaurants are able to keep many negative reviews off online forums where all can see.
How will Humm affect restaurant operations? Read More