Why People Aren’t Going Back to Your Restaurant: Understanding Your Guest

Are you having trouble turning first-time customers into repeat customers? Carrie White knows why.

On this episode, Carrie hears from real customers about why they don’t return to restaurants and deconstructs mistakes that you too might be making in your hospitality business.

Listen and follow along with the show notes below!

Show Notes

  • 2:47 - Your First Impressions are Made Online
  • 9:28 - You’ve Got Guests in your Restaurant, Now What?
  • 12:39 - Sensory Marketing - Is your toilet paper costing you business?