How a Former OpenTable Employee Cost Some Chicago Restaurants Valuable Business


A Chicago-area OpenTable employee was recently fired after the person led a restaurant-reservation-booking scheme to undermine competitor platform, Reserve.

As reported by “Grub Street,” the individual “booked ‘several hundred’ bogus reservations at 45 Chicago restaurants using Reserve in hopes of plaguing the app with no-shows.”

This person reportedly thought that would be the perfect set-up for a sales pitch to convert those affected restaurants into OpenTable clients, again (this conspiracy mainly targeted previous OpenTable clients that had switched over to the Reserve platform).

As it turns out, the rogue doings by this former employee had been going on from December 2017 to February 2018. Since, OpenTable Inc. “has apologized and says this individual was ‘terminated immediately,’” according to “Grub Street.”

What’s true is that Reserve realized what was happening on Valentine’s Day (arguably, one of the busiest times of the year for restaurants). Needless to say, restaurants were not happy about it and it is unsure how much money was lost.

How can restaurants better protect themselves from these types of schemes?