On this episode of On Foodable: Industry Pulse, we talk to Stephanie Cohen, head of sales for Resy, as she explains how the CRM platform helps restaurants better run their front of house operations.
The company launched in New York City in 2014 and is co-founded by innovators and entrepreneurs Ben Leventhal, Michael Montero, and Gary Vaynerchuk. Resy features complete restaurant reservations and waitlist system, table management, ticketing, web and app booking, CRM, and POS.
What sets Resy apart from other CRM platforms, aside from the diversity of tasks you can perform, is shared guest books within a restaurant group.
“You can see the notes on a guest from the other restaurant that they went to a week ago, utilize that to make their experience better at the restaurant they’re at today. And that just better serves hospitality to that guest, and continues to make them more loyal to your restaurant,” said Cohen at the NRA Show 2018.
Other features include Resy Fly which allows restaurants to have better coverage for every shift. The inputs are customizable and the technology learns over time a restaurant’s tables, turns, pacing, and shifts. Analytics also show restaurants how they’re performing on a monthly, weekly, and daily basis.
For the consumer, guests are able to set up notifications to see restaurants’ reservations. Once a restaurant has an opening the guest receives an alert automatically.
To learn more about how Resy is helping restaurants imagine the future of hospitality, check out the episode above!