The success or failure of a brand, regardless of concept, hinges on leadership. Most employees will only invest in a company as much as their leaders invest in them. Consequently, the manner in which a leader manages his employees has a direct relationship with that company’s culture and workplace environment.
This episode of Restaurant Masters is hosted by Rudy Miick, the founder and president of Colorado-based Leadership In the Fall Line and the Rudy Miick consulting group. In part one of his series on leadership, Miick examines what makes a great leader and how to inspire your team to work toward what is best for your company.
“In the twenty-first century, company culture equals brand experience,” says Miick. “If I treat you with respect, and you treat me with respect, we’re far more likely to treat the guest with respect; no matter the concept.”
Miick and his team provide leadership development services for three major areas of business: organization and change, business growth, and business turnaround. After working with Miick, companies have found that their performance has increased exponentially—up to three to five times their industry averages.
One of the key pieces of advice he gives to companies is to share fiscal information with your team. “I share everything I would share with my partners,” adds Miick. “When my team is taught the numbers of the business, the opportunity reveals that most people want to do a great job. When we share with them the numbers that make business great, the team typically rises to it.” By sharing fiscal information, you have empowered dozens of pairs of eyes who now have the fiscal knowledge and understanding they need to make your business more profitable.
And investing that trust and experience in your team will build your company’s relationship with consumers, too. Employee experience “equals the brand experience that the guest gets,” says Miick. “The values become actual tangible tools that guide sincere dedicated communication that inspires and leads my team where it needs to go in order to inspire and lead our guests.”
Check out the episode above to learn more about the process behind equipping employees with fiscal knowledge, and the ultimate payoff for cultivating an inspired workforce!