The art of Japanese sushi is based on tradition, and yet almost every sushi place in Japan has a high-tech twist. We're not talking digital menus or mobile apps - that sort of stuff is child's play.
Japan is filled with thousands of “kaiten” (revolving) sushi restaurants where pieces of sushi travel on conveyer belts along counters waiting to be picked up by
diners. The robotic system's behind-the-scenes data is collected on a massive scale to offer operators insight as to what type of sushi is ordered the most and by whom. But it leads us to question how lack of face-to-face customer service affects the experience. Read More