Learn How Leadership Roles Vary Across Companies, While Still Catering To Fiscal Goals

Learn How Leadership Roles Vary Across Companies, While Still Catering To Fiscal Goals

The responsibilities of leadership, hmmm, not a small topic.  

Regardless of the to do list, resolutely clear is that actions and behavior are important.  This writer’s belief is that Culture equals Brand and Brand experience is Culture.   Inspiration, harassment, high performance or not, all come from leadership.  Brand Experience (internal for staff or external for our customers and guests) really is Culture.   What we accept, what we don’t, what we support or don’t support, all flows from Leadership.  

Our focus on leadership is also important because, at the operations level, regardless of industry segment, managers are leaders by default.  Management and Leadership are both the same and different in many ways.  It’s rare to talk about the nuances, and even rarer to train leadership skills definitively.   

In this second of a three-part series, my intention is to build on what I shared on leadership expectations from experience with over 1,000 operators over thirty years. In this edition, you’ll hear the opinions of three C-suite leaders from very Brand Conscious Companies regarding leadership, management and growth.

On my “leadership panel,” you will meet the following people:

  • Adam Reed, COO of Jax Fish House and Oyster Bar’s parent company, Big Red F residing in Boulder, Co.

  • Nick Sarillo, founder and president of Chicago-based Nick’s Pizza & Pub, the number six highest producing independent pizza chain in the US; and

  • “Brandon,” COO of a Seattle-based publicly traded international QSR, who’s asked to remain anonymous   

Their answers may surprise you.   

Read More

On Foodable- Loyalty Science In the Restaurant Industry

In this On Foodable Feature, brought to you by the Foodable Network, as part of our Restaurant Innovation Series we discuss the challenges of creating an effective loyalty program in this evolving industry. Learn more about the importance of big data collection and how properly analyzing this data can enhance loyalty programs significantly. In this episode, industry experts Adam Reed, Regional Director of Marketing of Raising Cane's and Stowe Shoemaker, Dean of William F. Harrah College of Hotel Administration, UNLV give their insights on how to increase consumer loyalty in this technology era.