Delivery is slowly becoming a customer expectation. With that in mind, quick-serve and fast casual chains are jumping on the delivery bandwagon.
Earlier this week, we reported that Panera rolled out national delivery and made the conscious decision to not partner with a third-party to keep more of the profits made from delivery.
"We do make money with delivery, but a lot of the restaurants that are using third parties, they don't make that much more," said Blaine Hurst, Panera CEO to "Business Insider." "What it is, is they don't believe they have a choice."
Although the third-party services have made it easier for brands to offer delivery, they cut into profits and the brand loses some of the control of these orders. Ultimately, it's up to the third-party's delivery driver to get the food and bring it to the guest in the estimated time frame. So the service aspect is dependent on the delivery provider, not the restaurant.
UberEats, for example, takes a 30 percent cut, plus the platform also collects a $4.99+ delivery fee from the customer.