How Hot Chicken Takeover is Reinventing the Fast Casual Experience

“Our mission is clear now — simply put, we want to keep creating extraordinary experiences for extraordinary people,” says Joe DeLoss.

On this episode of Emerging Brands, Joe DeLoss—the founder of fast casual restaurant chain Hot Chicken Takeover—discusses bringing Nashville-style fried chicken to Columbus, Ohio. Inspired by Nashville restaurant favorites Prince’s Hot Chicken Shack and Monell’s, Joe DeLoss decided to create his own hot chicken restaurant chain.

Monell’s had family-style southern meals every day of the week,” says DeLoss. “You would join a table with ten other people, and I fell in love with the communal experience. Most guests walking into a fast casual restaurant don’t remember being called out or greeted—our question was, how do we build the infrastructure of our restaurant around recreating that communal experience for our guests and employees?”

Over the last decade, Joe DeLoss has worked in a number of industries in an effort to create employment opportunities for people experiencing or who have experienced incarceration, homelessness, and other hardships. Founded in 2014, Hot Chicken Takeover has become a breakout brand in the Midwest. The chain boasts an excellent employee retention rate and an ever-growing customer base.

In this podcast, DeLoss details his retention and employee development goals as well as the core values of the fast casual chain.

The Hot Chicken Takeover team endeavors to operate from a place of “bold humility” in everything they do. “We listen to everything we hear and take it very seriously. Our goal is to acknowledge and address trends that our customers are experiencing before they become large problems,” explains DeLoss. “We know that we can always improve, and we’re unwilling to get in the way of progress. We measure an employee’s performance against that.”

Listen to the above podcast to learn more about the future of Hot Chicken Takeover, and check out our Emerging Brands podcast to hear from other rising leaders in the restaurant industry. You can also download the Top 150 Emerging Brands Guide to check out the full list of emerging brands from Foodable Labs.

This post is brought to you by Tyson Foods. To learn more, visit The Modern Chef Network.

Amazon Mobile App Takes on Food Delivery

Amazon Restaurants homepage

Amazon is officially taking on food delivery under the name: Amazon Restaurants. It is available now to over 20 cities in the United States.

The service is still exclusively available online to Prime members, but now also through the Amazon mobile app, Prime Now. 

Navigating the Amazon Mobile App

  • Tap the menu icon 
  • Tap on: "See all programs"
  • Scroll down to: "Amazon Restaurants"
  • Browse restaurant selection after typing in your ZIP code

As Foodable previously reported, Amazon started testing the food delivery services in Seattle back in 2014. Just this year, the logistics company began to deliver food in Las Vegas and District of Columbia.

Below you can find a complete list of cities where Amazon’s delivery services are available:

  • Atlanta
  • Austin
  • Baltimore
  • Brooklyn
  • Chicago
  • Columbus
  • Dallas
  • Houston
  • Los Angeles
  • Phoenix
  • Portland
  • Manhattan
  • Miami
  • Minneapolis
  • Northern Virginia
  • Orlando
  • Oakland
  • San Diego
  • San Francisco
  • San Jose
  • Seattle and the Eastside
  • Tampa
  • Las Vegas