Buena Onda's Scratch Kitchen Stands Out in Fast Casual

Watch this episode on

Aside from earning the prestigious title of Iron Chef in 2009, Jose Garces has many other claims to fame such as his many restaurant brands in Philadelphia. Volvér, Distrito, and Amada are just a few of his successful concepts. But you don't have to pay an arm and a leg to get a taste of the chef's famed fish tacos.

The Garces Group’s only fast casual concept, Buena Onda, takes Garces’ culinary excellence and serves it up at affordable prices. Take, for example, their 5-dollar margaritas available on Taco Tuesdays! The Vice President of Culinary Operations for the Garces Group, Gregg Ciprioni, helped Foodable understand how Buena Onda is able to create top-level dishes keeping costs low.

“We featured mahi-mahi when we first opened here but there was an issue with overfishing in the past year and so it became prohibitively expensive,” Ciprioni explains. “You have to be really flexible with what you’re serving. You have to find what works right in this concept and we found that [Perch] is super consistent, it’s sustainable and delicious.”

Taking tips from its upscale big brothers, Buena Onda makes its flour tortillas from scratch daily. The tacos are topped with delicious garnishes like pickled purple cabbage, scallions and chipotle remoulade. With all this flavor, Greg also gave us some tips on retaining freshness for delivery. Watch the episode above to see how they’re doing it!

 
FCN-Logo-Horiz-sm.png
 

Square's Caviar Is Another Food Ordering Service Player in the Delivery Space

Have you ever tried Caviar? No. I don’t mean the pickled roe of sturgeon eaten as a delicacy.

Caviar is a food ordering service for popular restaurants that was acquired in August of 2014 by Square, Inc., the business tools company famous for its point-of-sale software.

What’s interesting about this platform is that it only features a hand-curated list of restaurant partners.

“We have teams with deep local knowledge that hand-curate our restaurant list focused on working with the best restaurants in every city across cuisine types and price points,” said Nick Adler, Caviar’s market operations lead. “Our close restaurant partnerships, in combination with our full logistics and marketing solution, enable Caviar to offer quick and reliable delivery and pickup, helping businesses to reach more customers, grow their sales, and expand their reach.”

Since the acquisition, Caviar’s weekly order volume has grown more than 11 times according to Adler, who’s been working for the company for over two and half years leading all locals teams that work with the couriers and restaurants on the ground in each market the platform serves. “Delivery and pickup are great ways for restaurants to grow sales beyond their tables, which is aligned with Square’s founding mission to ensure that a seller never misses a sale,” explains Adler referring to the reason why Square decided to get into the food delivery business.

To further Square’s mission, Caviar provides a variety of cross-channel, co-marketing services for restaurant partners, which includes in-app alerts and banners, email, and social mentions. In addition, professional photography of each restaurant and every dish available for delivery is provided by the San Francisco-based company. 

One of Caviar’s exclusive restaurant partners is Souvla, a greek-inspired fast casual concept that continues to expand in the Bay Area. The restaurant’s owner, Charles Bililies, told the San Francisco Chronicle, “In 2014, delivery was zero percent of the business...now, it’s about 24 percent of the business, which is pretty remarkable,” leading him to take into account orders from Caviar with each new location opening. This explains the need to food delivery services like Caviar, UberEATS and Postmates, to name a few.

Caviar has partnered with thousands of restaurants across the country, featuring high-profile chefs like Ivan Orkin of Ivan Ramen, Rick Bayless of XOCO and Red O, Ken Oringer of Coppa and Toro and recognized restaurant groups like Garces Group in Philadelphia and The Meatball Shop in New York. The platform operates in specific areas, in the following locations: California, District of Columbia, Illinois, Maryland, New York, Oregon, Pennsylvania, Texas and Washington State.

To learn more about Caviar, Foodable asked Nick Adler the following questions:

How does Caviar differentiate itself from its competitors?

Adler: Without referring to specific competitors, many of them don’t have a true partnership with restaurants and place phone orders without partnering with them. We are 100% focused on food. We don’t transport people, retail products, or other non-food items. Due to this focus on food, we’ve built unique competencies around food delivery - inclusive of presentation, packaging, operations and logistics - which allows us to deliver the best experience for diners, restaurants and couriers.

How do you ensure quality of the food when it’s being delivered through the Caviar courier service?

Adler: We only partner with couriers with thermal bags and the best equipment (like food separators, bikes with racks for pizza when applicable, etc.), work with our restaurant partners to use the best packaging for every type of food we deliver, and use smart algorithms to make sure the timing for each order is seamless and matches with the right courier. Our restaurant partnerships give us more data and information to learn from, and we’re always improving our algorithms with more inputs and variables that make them super accurate.

New life goal: Make sure #Fridays always taste this good 🍩

A post shared by Caviar (@trycaviar) on

Timing is a huge consideration when thinking of keeping food fresh and at the right temperature. The courier needs to arrive at the restaurant just as the restaurant finishes preparing the food, so it’s not waiting around on the counter, and the courier needs the right equipment and information to get the order to the diner fast.

What are all the services you provide to your restaurant partners?

Adler: We provide restaurants with an app to manage all their orders, pickup and delivery logistics such as matching couriers to deliver food, a range of marketing solutions, as well as consultation and expertise about their online menu and packaging. We also ship in-house [print] collateral to restaurants we work with to help educate their customers about all the ways they can order their favorite food. Some additional features include: pre-order for up to a week in advance, shared carts for large groups, and Caviar for Teams, a streamlined catering option. We do share high-level, anonymized data with our restaurants so they can better understand where their customers are ordering from, when they’re ordering, and what they’re ordering to make smarter business decisions.

How does the Caviar app for the back-of-house kitchen staff work?

Adler: Every restaurant can customize their app and experience for the kitchen staff to receive orders and to make sure that the process is optimized for their restaurant and operation. Each establishment has the option to integrate with kitchen printers directly so back-of-house staff can review orders as they come in, directly from the restaurant’s Caviar app.

A Closer Look at Jose Garces' Rural Society & Its Chef, Louis Goral

A Closer Look at Jose Garces' Rural Society & Its Chef, Louis Goral

By Lisa Comento, Foodable Contributor

James Beard Award winner and Iron Chef Jose Garces’ Argentinean steakhouse, Rural Society, opened last summer and offers culinary creations by the talented Chef Louis Goral. The moment you step inside, the cozy interior will transport you out of the bustling city and into a rustic yet polished steakhouse. Vintage photographs of cows in floating frames line the walls and stacks of chopped oak are neatly piled to the ceiling in the dining room facing the open parrilla-style grill.

Rural Society is more than a steakhouse offering gluten-free and vegan options. One hidden gem is their whiskey room that is tucked away at the far end of the bar. The room faces 15th Street with the sunlight glistening through the liquid gold. I had the pleasure to meet with Chef Goral and sit down for what was an insightful conversation on his passion for food and his restaurant.

Read More

Jose Garces' Bar Volvér is Officially Open for Business

Photo Credit: Volvér

Photo Credit: Volvér

The much-talked-about, much anticipated Bar Volvér, a Jose Garces project housed in the Kimmel Center, is now officially open as of last night. Bar Volvér is the walk-in champagne and caviar lounge segment of Volvér, a reservation-only dining room that will open next week. But Volvér doesn’t have a typical reservation system — it’s a ticket registration that diners will prepay for: Parties must be made up of two, four or six diners and the reservation will only be held for seven minutes, or you’re out. Read More