The State of Social Media with Ted Rubin

On today’s episode of The Barron Report, we are in the studio with Ted Rubin, social media strategist, speaker, and author of several books, including “The Age of Influence: Selling to the Digitally Connected Consumer” to talk social media marketing strategy in the ever-changing digital landscape.

00:44 - Social media is facing challenges as consumer trust is waning. Issues with how users’ information is protected and shared with advertisers and in Facebook’s case specifically how users were targeted during the 2016 presidential election. Many attribute the decline in Facebook users to these events but could it be that there are simply more platforms vying for the consumer’s attention?

Facebook’s declining numbers are “...pretty similar to traditional media, to television, there are more places to go,” said Rubin.

11:26 - The proliferation of OTT, YouTube, and other digital media platforms is shifting the way today’s consumers watch content and this matters to how you are advertising and engaging your customers. In the case of the Gen-Z population, we are seeing the migration away from traditional media outlets in droves. “USA Today” reported that in the 3rd quarter of 2018, 1.16 million consumers dropped their cable service while the use of YouTube, Snapchat, and Instagram continued to grow.

25:14 - “In 2019, companies must in one way or another figure out how to empower their front-line employees and their customers to create content to keep up with the amount of content they need…” said Rubin.

With such a vast distribution network and niche audiences spreading across these distribution networks, the need for more content has never been more apparent.

Check out more episodes of The Barron Report, where we explore all things innovation in the restaurant, hospitality, and business sector.


Craft Producers Are Changing The Way Restaurants Buy Products

Craft producers are shaking the big-box purveyors as the grab for restaurants’ food dollars are always in play. These specialty creators are delivering on the mania of being connected to the community, giving back, sticking with environmental responsibility, and running with old-world values.

In that same vein, Catherine Seisson’s shop is a shrine to traditional French baking. Genuine ingredients, iron-fisted adherence to classic preparations, and an unbroken commitment to quality; the strictest of standards for the esteem of a real French bakery. Except, the bakery is in a suburb of Philadelphia.

Renaissance Woman

Source: Becca Mathias

Source: Becca Mathias

The Lyon native dropped apron in West Chester, PA with only a few months to launch her shop. With a French baker father and flour powering through her marrow, Seisson is an ass-kicking, fierce redhead with a huge smile and craftsmanship to match.

“It’s in my blood; I wanted to make bread,” Seisson says proudly.

And her brioche trappiziane will make you cry tears of bliss and wonder. Those tears are turning into dollars as small-scale merchants, like Seisson’s La Baguette Magique, are making a huge difference on the food scene. Seisson supplies select area restaurants with bread and pastries. Not a lot of restaurants, mind you. But enough to be a contender.

Mammoth Amazon is hawking paper products, smallwares, and appliances. The next frontier will, most certainly, drill into staples and commodities. While Amazon, Sysco, US Foods and other big-rig vendors are looking at the hefty spends, small-scale producers are taking up menu items, one at a time.

Macro Trend: Our Customers Have Feelings

When millennials look to join a team, they frequently want a connection to the community, some form of giving back and environmental awareness. Why wouldn’t the same be true for vendors partnered with restaurants? Having a craftily produced array of products to supply the demands of mission-sensitive restaurants makes sense. Where some larger producers keep, for instance, preservatives, less-than-favorably sourced ingredients, and anonymous origins coursing through their product lines, smaller merchants are able to deliver with a friendlier approach. On trend with consumers digging into the responsible sourcing but not willing to give up flavor and appeal, many smaller vendors are seizing opportunities and profits. Like La Baguette Magique, other crafty producers are juggling the supply chains.

Big On Growth, Small On Changes

La Colombe Coffee has been around for a while. The company is the love child of JP Iberti and Todd Carmichael, the duo who has brewed the once eastern Pennsylvania-only coffee roaster into a coast-to-coast darling, all while sticking to their values, fair sourcing, and unabridged quality. La Colombe has changed very little since its earlier days. Still rocking a roastery in Philly and packaging their workshop roasts by hand, the microastery is disrupting the status quo of traditional coffee distributorship by staying in their lane. Distribution to restaurants, bakeries, and cafes is duty-bound. The beans still come from farms known to be responsible growers, the production standards are inexplicably calculated for quality, and, most importantly, their market growth has been conservatively restrained. Despite a fiscal injection from Chobani’s Hamdi Ulukaya, the reach of La Colombe to the west coast has only included a few retail spots and limited distribution of the coffee for retail brewing. The result? The brand is maintaining its original identity while offering a true craft approach to coffee grounded in everything that brought the company to life.

The Spicy Rebel Upstart

Source: Spiceology

Source: Spiceology

In 2013, a chef’s collaborative was struck—Spiceology. Started by partners Pete Taylor and Heather Scholten, the chef-centric perspective of building a direct-to-industry spice company was founded. “We do it for the chefs, right down to how we package,” said Taylor. Spiceology was cast of the same craft approach by targeting cooks that are really, really, into their trade. Very intentional marketing, clean lines, and a rebel yell that appeals to living-out-loud culinary types, Spiceology brings color to the otherwise standard staple of sticky containers of generic seasonings sitting in every kitchen.

Why do it? The chef owned and operated off-spring started with an initial retail presence. “We are all chefs; we all think that spices for foodservice is a screwed-up industry, getting jacked on pricing with inferior product, and poor packaging, so Spiceology was born,” said Taylor. “Compared to the broadliners, they don’t put themselves in the chefs’ clogs. Depth and a story have a meaning and purpose that are important. Chefs supporting chefs is customer-centric.”

The approach puts the necessary elements at the forefront. “Our Periodic Table of Flavor keeps the chef’s spice rack organized. It’s modernist! We eliminated the distributor by shipping direct, and built a loyalty program,” said Taylor. The burgeoning business rewards support with a points program that further builds a bond with the culinary community. “With the [loyalty points] you can get cool shit that we, as chefs, know we would want.”

Has this flavor worked for the brand? Spiceology has been rated one of the fastest growing spice companies by "Entrepreneur Magazine."

Growing The Buzz

Produce is a happy place for most chefs. Seasonal changes mean new play toys. New play toys mean new dishes for customers. Growing specifically for exacting chefs has been the crux of The Chef’s Garden for a very long time. A veteran operation by today’s benchmarks, the Jones family of farmers swap big boxes of Romaine for their Painted Oak and Ruby Crystal lettuce varieties. The gain? Customary farming being reinvented to bring collaborative growing practice between kitchens and farms. This is true farm to table. Farmer Lee Jones and company are grounded — literally — in supplying restaurants with produce that is innovative and exciting while endearing to the roots of traditional farming, packed by the ‘each’ versus the case.

Using Smaller Vendors Is Not A Pickled Idea

Money is money, and often the tractor trailers deliver better prices than the little pickup trucks. Being selective in which boutique purveyor gets the dollars seems to balance the sweet and sour proposition of when to spend bigger on smaller purchases. Warehouse vendors are not going away. Instead, they are sharing the food cost spend with less assuming manufacturers, farmers, and creative vendors.

The allure of knowing the origins of the food we are serving is more than a chef’s novelty; it is the power to market. The smaller, more dialed-in merchants, are making products that fill that space, while small, runs deeps with customers looking forward to hearing from operations that are using products that match their values.

Positive Attitudes Towards Frozen Food May Encourage Shoppers to Keep Visiting Grocery Stores

Positive Attitudes Towards Frozen Food May Encourage Shoppers to Keep Visiting Grocery Stores

After years of carrying an undesirable reputation, frozen food is making a comeback. The generation leading the trend is no other than Millennial.

Yes, you read right—Millennials!

The same demographic that is renown to be the foodie generation, characterized to be particularly reluctant to sacrifice a food’s quality or nutritional value for, simply, convenience.

That attitude still holds true and has not necessarily changed. What has changed is how these frozen foods are being produced.

The positive shift towards frozen food is said to have happened for various reasons.

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What Will it Take to Win Over Generation Z as Foodies?

What Will it Take to Win Over Generation Z as Foodies?

For the past few years we have been asking how do we get millennials into our restaurants. Well, I have some good news and some bad news for you. Millennials are not the problem you think they are. That’s the good news. The bad news is you’re going to need to shift gears for the generation coming up quickly right behind them...Generation Z.

Born between 1997 and the present this young demographic is really hot for transparency in what they eat. While they only make up 25% of the market it is 25% that has a big digital impact in the world. This generation takes to the internet to start a revolution and it’s coming to your restaurant soon. How can you win over this “fresh-centric” generation? Here are a few ways to get them to embrace your restaurant brand:

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Don’t Miss These 2018 Hospitality Marketing Digital Trends

Don’t Miss These 2018 Hospitality Marketing Digital Trends

As popular as online platforms are these days, it is important to not discount content made with desktop computers in mind, especially when it comes to marketing for your hospitality business.

At least that was one of the takeaways from the infographic by MDG Advertising on “Hospitality Marketing in 2018: 5 Digital Trends to Watch.”

The agency is predicting many changes in the space for 2018. The main reason why is because it is constantly affected by evolving technologies and consumer trends— including a growing Gen Z population.

Although the infographic takes a deep dive analysis of how these changes will affect the travel industry, these demographic and tendency changes affect all brands in the hospitality space, including restaurants.

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