Oracle’s POS System Could be a Game-Changer

Today, digital systems have become an operator’s best friend. Gone are the days of the chunky cash register that were permanently stuck in designated areas of the restaurant. Now point-of-sale (POS) tablets and handheld devices are becoming wildly popular at restaurants.

These POS systems have morphed into state-of-the-art tools that offer much more than just a solution to collect customer transactions. Packed with features, these solutions enhance a restaurant’s day-to-day operations, while also helping the operator understand their customers better.

But since operators have so many POS providers to choose from today, it can be a challenge to find the right software for their restaurant.

On this episode of On Foodable Weekly, we take a closer look at one of the most innovative systems out there, the Oracle Simphony POS software.

One of the solutions demoed is the Workstation 6. Equipped with an array of different ports for future connectivity and an especially durable design, this tablet is meant to last. Not to mention, it’s mobile, meaning it can be wall mounted, kiosk mounted, or moved to the kitchen, if needed.

But the sleek hardware is just a piece of the puzzle, it’s the software on the devices that make a difference. These products are equipped with the Oracle Hospitality Simphony software, a cloud and mobile hospitality management platform.

This user-friendly platform enhances inventory management, gift and loyalty programs, labor management, and increases loss prevention efficiency. Simphony can also operate offline, so restaurant staff can still take orders in the event that the Wifi disconnects.

For those looking for a more portable tablet, Oracle’s Tablet 720 works in harmony with Simphony and has the same design as the Workstation 6, with a battery life of 6-8 hours. This battery can easily be replaced if the tablet needs to remain active on the floor.

But it’s important for restaurant operators and staff to fully understand all the functions the Simphony platform has to offer. That’s why Oracle makes it a priority to make sure the software is successfully implemented.

“As the prices come down as the software has coupled better with the hardware, as Wi-Fi has become more secure– all of these things are coming together at a perfect time. In addition, robotics and self-ordering automation is bringing the customer into more of a power position to manage their own transactions,” said Ned Rowland, sales consulting director at Oracle. “This is where technology all comes together, but it has to be thoughtfully integrated and that’s where our consultant services work hard to understand the dynamics of our customers and how to introduce new technology that will provide ROI. We really focus on the business justification of technology, not just the delivery of it.”

Watch the video above to learn how Oracle’s hospitality products can ultimately improve your customer's dining experience.

Micros Exposé, Pt. 2 — mTablet Increases Speed of Service

It has become clear that the restaurants that are keeping up with the latest technology are the ones that are excelling in the industry today. The easier the technology is to use for the restaurant operators and consumers– then the better the restaurant can serve.

That is where companies like MICROS come in. MICROs is the global leader of hardware and software for the hospitality industry, specifically point of sale software. The acquisition of MICROS by Oracle was completed last week.

The latest solution created by MICROS is the mTablet. This cost-effective tablet is customizable for businesses in the hospitality and retail industry. This is not an ordinary tablet, it is perfectly visible in sunlight and is extremely durable. It also has a fully integrated payment processing system, and the powerful companion mStation, that acts as a mobile stand.

Businesses globally have implemented this product and already are benefiting from the mTablet capabilities. But how exactly are these restaurants using this new gadget to simplify their business processes?

Seamless Integration of mTablet at Restaurants

The Habit Burger Grill is one of the many restaurants that has adopted the use of the new mTablet. “It is important to us when we integrate technology at The Habit, to make sure we’re not overwhelming the customer,” said Mike Repetti, Vice President of IT at The Habit Burger. The Habit Burger has always had a relaxed atmosphere and they don’t plan on changing that, even when bringing in the most advanced devices on the market.

With tablets being popular personal devices, people are used to using them. So the mTablet’s interface is not foreign to restaurant diners and importantly, it is not foreign to restaurant servers. This makes staff training seamless, because they understand how to use a touchscreen and the MICROs software, already. “Literally, when I did the (mTablet) roll out- the training was ‘here’s the power button,’ then MICROS booted up right up just like they are used to seeing on the cash registers and they logged in with their same logins– the screens were all the same, so the workflow was the same,” said Repetti.

Increasing Customer Service

The mTablet allows the servers to bring the cash register directly to the restaurant guest. The Habit Burger is using the mTablet, both inside the restaurant and outside, by the drive-through. “This gives us the ability to take more orders and speed up the service at our drive-through,” said Darryl Moore, General Manager at The Habit.

During the peak rush times, the mTablet has been especially helpful. Not only does it add another resource to take more orders, but customers are reassured to stay in the long line. The wait may seem long, but a server is interacting directly with diners to take their order, so it won’t be too long. Fast casual gives the customer quality menu options, with the fast service. It is important for restaurants to be aware of their speed of service and to always be looking for options to increase the serving timeliness.

The mTablet is not only used for payment but also, food inventory. “The manager is taking the tablet and as they enter it, it is going directly into the food costing system,” said Repetti. “So they are saving about 20 minutes out of the normal food inventory process.”

At The Habit Burger, the accuracy of meal orders has increased. Previously, servers were using note pads to record orders. Not everyone has perfectly readable handwriting, so obviously, orders were not being put into the computer system correctly. With the mTablet, servers record the order directly into the system and this is increasing order accuracy significantly.

MICROS System is Now on the Go

Consumers are flocking to food trucks, so much so that traditional restaurants are starting to offer mobile kitchens. This is the case for The Habit. With the mTablet, “it allows us to do outside, the same exact thing we do in the store,” said Brian Sanders, General Manager for The Habit Food Truck.

A food truck often attracts a customer that has never visited the restaurant before. With that in mind- if the food truck experience makes a positive lasting impression, then the customer will return to one of the stores next time. A major way to impress new guests is with quick and accurate speed of service. “The mTablet absolutely helps facilitate that by getting the food orders into the kitchen quicker, by helping the cooks not lose tickets and be able to read the tickets in the same way they are used to viewing them, ” said Repetti.

With a customer-facing screen that is user-friendly and has a secure management system to back it up, MICROS mTablet may be just the device to further enhance businesses, whether it is a mobile food truck or traditional sit-down restaurant.

MICROS Exposé, Pt. 1 — A Tech Pioneer Revolutionizes the Future of Foodservice

MICROS Exposé, Pt. 1 — A Tech Pioneer Revolutionizes the Future of Foodservice

A lot of times, people don’t know what they want until you show it to them.” — Steve Jobs

Technology in the restaurant space has progressed to a point of continuous consumer customization. A slew of startups are banking in the foodservice space with ordering apps, digital payment options, you name it. We’re even seeing a possibility of how wearable technology might play into the future of foodservice, as told by Google Glass guru Chris Dancy. But what about the big league guys? In a Millennial-centric world with a mentality constantly shifting to cater to the control of consumers, do larger corporations have the flexibility to keep up? Or are they at an advantage, considering the surface area they already control in the space?

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