Providing Your Staff a Quality Team Member Experience

RMR_PRO-E4.jpg

Watch this episode and more!

All six episodes are available to Foodable+ members. Membership is an all-in-one package of the game-changing trends, expert analysis, reports and insights driving the industry for the entire year!

This season on "Rock My Restaurant," Foodable Network is bringing you a premium content package of nine in-depth episodes that can be paired with our Rock My Restaurant PRO Workbooks, expert guides, and reports– all available for purchase.

Each episode, co-hosted by veteran foodservice industry consultants Bill Bender and Eric Norman, helps take your operation to the top. That's right — you get access to two highly-acclaimed foodservice consultants, all from the viewing pleasure of your own home, office, or classroom.

“Rock My Restaurant” is the show that helps industry professionals build their restaurant from the ground up.

Episode 4: Team Member Experience

A restaurant is only as successful as the team responsible for running it. As Rock My Restaurant Pro co-host Bill Bender explains, providing a positive experience is crucial to team success.

Team member experience consists of more than just an employee’s relationship with their peers. It includes their experience with the culture of the restaurant, as well as the design of the facility.

“Whether it’s prep cook, line cook, somebody making salads or dessert — Is their workstation set up correctly? Is it ergonomically correct? Do they have all the tools they need at that workstation to get the job done without being completely miserable running back and forth to the walk-in or to the pot sink?” are the questions fellow co-host Eric Norman asks.

Millennials in the Workforce

It is also important to consider what is important to your team. In this age, we see a lot more millennials coming on as team members in restaurants. With high digital literacy and an increased concern for the environment, managers might find they need to provide modern technologies and environmental conservation strategies. You can build loyalty in team members who take pride in representing your company.  

Want to purchase the Rock My Restaurant PRO Workbooks and follow along with each episode for a richer experience? You'll get the following assets:

  • The Proactive Management Guide
  • Top 8 Digital Musts for Your Restaurant
  • Ergonomic Impacts on Design
  • Millennial Report
  • Operating Systems Audit
  • and more!

Property Line to the Consumer

RMR_PRO-E3.jpg

Watch this episode and more!

All six episodes are available to Foodable+ members. Membership is an all-in-one package of the game-changing trends, expert analysis, reports and insights driving the industry for the entire year!

This season on "Rock My Restaurant" Foodable Network is bringing you a premium content package of nine in-depth episodes that can be paired with our Rock My Restaurant PRO Workbooks, expert guides, and reports– all available for purchase.

Each episode, co-hosted by veteran foodservice industry consultants Bill Bender and Eric Norman, will help take your operation to the top. That's right — you’ll get access to two highly-acclaimed foodservice consultants, all from the viewing pleasure of your own home, office, or classroom.

“Rock My Restaurant” is the show that helps industry professionals build their restaurant from the ground up.

Episode 3: Property Line to the Consumer

Appearance, accessibility and design are critical to a restaurant’s success. Choosing, designing and maintaining your property can mean the difference between attracting and repelling customers.

On this episode of Rock My Restaurant, Hosts Bill Bender and Eric Norman analyze what you should be doing to ensure your restaurant is catering to your guests and providing them with an enjoyably memorable experience. In order to provide that experience, Eric shares some advice given to him by his FCSI colleague and father, Ed Norman.

“You have to walk in the guest’s shoes and plan everything a guest and team member will experience in the entire facility.”

Some things to consider while planning:

  • Restaurant Visibility - Can you see your restaurant from at least 400 feet away?
  • Is there ample parking? Is it well lit? Do you have a guest drop off area?
  • How accessible is your restaurant? Do you meet all ADA and building codes in your local jurisdiction?
  • Landscaping is brandscaping - Landscaping should be a dedicated aspect of your design plan.
  • Signage - Be sure to represent your brand and attract customers while still obeying all signage laws.

Watch the full episode for more tips on what to consider when planning your restaurant design for your guests!

Want to purchase the Rock My Restaurant PRO Workbooks and follow along with each episode for a richer experience? You'll get the following assets:

  • The Proactive Management Guide
  • Top 8 Digital Musts for Your Restaurant
  • Ergonomic Impacts on Design
  • Millennial Report
  • Operating Systems Audit
  • and more!