In this episode of On Foodable Weekly, guest host, Eric Cacciatore, the man behind Restaurant Unstoppable, sits down with Michael Cheng, director of the Food and Beverage Program at Florida International University and Christopher Koetke, vice president of the School of Culinary Arts at Kendall College. They talk about how FIU and Kendall College are preparing the next generation of food industry leaders— millennials studying hospitality or in culinary school— through the introduction of culture within the restaurant business.
Understanding Food Culture
Culture could mean many different things, especially when talking about food and the restaurant business, as a whole. Culinary students learn about international cultures through the diverse dishes they are taught to make, cultures within the food world, and amongst other topics, business culture within foodservice.
As Koetke explains, culinary school means more than just mastering soft skills, like “learning how to chop something.” He believes business skills, nutrition and sustainability are critical to the development of a sound food business culture.
“Food has gotten really competitive, and it’s hard to say, to do food better than we’re already doing it… What’s going to make you successful in this industry is how well your culture is, how well you take care of your employees, how well you tell your story through your brand, creating something that means something, that people want to be a part of… What trends are you seeing in culture, in that regard?” asks Cacciatore.
From Chef Hats to Baseball Caps
Cheng replies “When you’re moving into the casual dining environment, you’re no longer wearing ‘chef whites,’ you know? They are wearing aprons and baseball caps in the kitchen,” says the Malaysian-native whose passion lies in restaurant management. “... I think it’s not because they don’t respect the chef’s white jackets, but really more the focus is on the food and the quality of the food and the experience that the customer gets from it.”
Sweat the Small Stuff?
“The difference between a very good restaurant and a truly great restaurant is just a million details,” says Chris Koetky. “...it’s not that they are somehow doing something [monumentally] different, okay? But what they’ve managed to do is get all the pieces in place and do all of them really well, they treat their employees well, they know how to manage them well, they get the greatest products, they have design features that are done really well, their bathrooms are exquisite.”
Trend To Watch
It may sound cliche, but like with trends in the fashion world, what’s old now becomes new in a matter of years, sometimes decades. Who knows how long it will be until it is true for the fine-dining industry, but one thing is for sure… experience is king and it may just be a matter of time until a specific type of experience resurfaces to become the next hot thing. At least that’s what Koetky, believes:
“People say fine-dining is dead, I think it’s just… I think the focus has moved away, but now there’s an opportunity,” says Koetky, who has traveled all over the world and can attest that casual-dining is fast growing in popularity. “I recently ate in a great fine-dining restaurant, I mean like... old school… And I walked out and I said, you know “All this casual stuff, is awesome, you know? But that experience…” (Looks like it left him speechless.)
Watch the episode to learn more about trends within the foodservice business culture and tips when hiring millennials!