10 Rules for Restaurant Success that Will Reign in 2019

10 Rules for Restaurant Success that Will Reign in 2019

The year is quickly approaching the end. How time flies! If you haven’t started to make plans for next year, then now is the time to start!

Piss poor planning produces piss poor results. It’s not too early to get ahead of your competition. The outstanding restaurants are already making plans.

To get you on the path to an incredible year, here are 10 rules you will want to adopt into your plan for the next year. These are rules you need to put into action, they re not merely suggestions. You can either prepare for the upcoming restaurant storm (which in some markets is already here) or you can just keep doing what you are currently doing. Just be prepared to watch your market share get smaller each year if you do not take new action. One is a smarter mover and the other, well...not so much.

1. Know your Numbers

Of all the sins in the restaurant business, this has to be one of the most common. Not knowing your numbers. Why? Because you haven’t decided to run a business yet. Of course not knowing your numbers is not a crime (it should be), it’s more psychological.

By not stepping up to be the true leader and becoming financially accountable for the P&L you are sending out the message that you don’t own (run) a business....you just have a hobby. A very expensive hobby. Hobbies don’t stay in business very long.

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Burn, Burning, Burnt: How to Avoid Losing Kitchen Staff in This Industry

Burn, Burning, Burnt: How to Avoid Losing Kitchen Staff in This Industry

You want a sharp staff, but they are worn dull and nowhere near as effective as when their utility shirts still had the Dickies tags on them. Kitchen staff work hard, under extreme conditions and pressure, and keep production rolling. Not to mention, they are leaving this industry in waves as burnt-out shells of their former selves.

We want them to run specials, for instance, but operators aren’t engaging the process to give them breathing room. Creativity suffers, tempers wear phyllo-thin, and then there is the inevitable exit, at a rate around ¾ of your staff per year.

How can the holes in your foodservice business be plugged to ensure that it doesn’t keep happening?

The Trifecta of Failure

Overworked, underpaid, and undervalued are repetitive themes when talking with staff members, across segments, and across the country.

Over 60-hour work weeks are not infrequent, as much as they are the norm. Pay is supposed to be on a merit, right? Isn’t that how a craft trade works? And the people working hands-on in a hot kitchen are dealt body blows when it comes to being praiseworthy.

The trifecta of failure has been woven into the fabric of chefs’ aprons at an incredible cost and as an anchor that drags down loyalty.

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The Biggest Threat to Kitchen Success

The Biggest Threat to Kitchen Success

Employing a crew of trained kitchen killers means you need brain power as much as cooking firepower.

So how do you get your cooks to think, troubleshoot, and work critically? Or do you?

Asking members of the biz for their insight on how they get their cooks to think, the responses fell shockingly silent. This quiet is surprising because we ask our kitchen crews to work harder, work faster, work cleaner.

“Work smarter, not harder” is cliche and familiar. But what are we doing as leaders in the kitchen to be a catalyst for thinking?

Historically - and depending on with whom you are talking to - restaurant failure rate within five years is somewhere in the neighborhood of 80%. Poor product? Sometimes. Location? Maybe. Fiscal mismanagement? Now you are getting warmer. Off-mission? A resounding yes.

Having a mission and actually understanding how to keep the train on those tracks requires intellect. And that is where we aren’t stirring the pot.

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