Centralized services is one of the 5 Pillars of Successful Restaurant Takeout, Catering, and Delivery, and refers to the idea of minimizing the complexity of your sales, marketing, ordering, and even IT channels to one central point outside of the restaurant. This allows your restaurant operations to focus on what’s most important, the execution and presentation of your dishes.
For example in the takeout and catering channel, it is estimated that the average restaurant misses 6 - 12 calls a day that could be leading to additional sales and revenue. Enter Inktel and Voice Teleservices which provides centralized call center operations to make sure that your restaurant is not losing out on potential customers.
In this episode of The Takeout, Delivery, and Catering Show, Valerie and Erle explore how a call center can help you maintain your customer relationships and increase sales, how centralizing these services can save you money by reallocating your labor, and how you can take your consumer back from the third-party service provider.
00:44 - Call Centers and Centralized Services.
02:54 - Introductions to David Sawicki, President, Voice Teleservices and Jason Schlenker, Executive Vice President, Inktel.
08:57 - Third-Party Marketplaces are Beating the Foodservice Operator.
17:21 - What Are The Cost Savings Of Centralized Call Center Services?
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