The unemployment rate has hit an historical low. Although this is a good thing, this has made it especially difficult for restaurants, especially fast food chains, to hire and retain staff.
Chains with low employee satisfaction suffer the most in a tight labor market.
Wendy’s, Sonic and KFC had some of the lowest staff satisfaction rates in 2017. McDonald’s and Dunkin’s Brands’ rates weren’t that much better either.
Chipotle, a chain still being plagued with its food safety crisis from a few years ago, was also among the brands to see a significant drop in employee satisfaction in 2017.
In 2018, this problem will not only persist, but is expected to get much worst.
"One franchisee always quotes, 'I can only get 60% of the labor I need,'" said Nigel Travis, Dunkin Donuts CEO to “Business Insider.”
The turnover rate in the restaurant industry is one of the highest of all job sectors. It has always been difficult to keep reliable employees that are well-suited for their roles.Read More