Resy is Using Machine Learning to Help Restaurants Turn Tables More Efficiently

Resy is Using Machine Learning to Help Restaurants Turn Tables More Efficiently

On this episode of On Foodable: Industry Pulse, we talk to Stephanie Cohen, head of sales for Resy, as she explains how the CRM platform helps restaurants better run their front of house operations.

The company launched in New York City in 2014 and is co-founded by innovators and entrepreneurs Ben Leventhal, Michael Montero, and Gary Vaynerchuk. Resy features complete restaurant reservations and waitlist system, table management, ticketing, web and app booking, CRM, and POS.

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SoBe Wine & Food Festival Gives FIU Students Real-World Experience

SoBe Wine & Food Festival Gives FIU Students Real-World Experience
  • Lee Brian Schrager is the architect of SoBeWFF. Going on 17 years, the festival has become one of the nation's best. 

  • A hundred percent of the proceeds from the South Beach Wine and Food Festival benefits FIU's Chaplin School of Hospitality and Tourism Management.

Lee Brian Schrager is the founder and director of SoBeWFF.  The festival is entering its 17th year and has become one of the premier culinary events in the country.  Every year, students from Florida International University (FIU) get the opportunity to work with the greatest chefs and minds in the restaurant industry.  The experience provides the students with invaluable education and training that can not be overstated.  On top of that, 100 percent of the proceeds benefit FIU's Chaplin School of Hospitality and Tourism Management.  Watch the video for more on how Lee created the SoBeWFF and forged the partnership with Food Network and Florida International University.

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Get Your Buzz On Day or Night at Melrose Umbrella Company

Get Your Buzz On Day or Night at Melrose Umbrella Company

At Melrose Umbrella Company in Los Angeles, hospitality means coffee by day and cocktails by night. Encouraging staff creativity and listening to guests' needs led co-owners Austin Melrose and Zach Patterson to expand their bar business and, not coincidentally, increase profits. 

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5 Ways Hospitality Will Help Your Restaurant Thrive

5 Ways Hospitality Will Help Your Restaurant Thrive

By Rick Zambrano, Foodable Industry Expert

Restaurants that deliver the highest levels of hospitality set up a business for success. There are things that are much easier for the restaurant to accomplish when it is providing great hospitality, including building sales. Beyond reviews, the hallmark of a good restaurant, whether it is a quick-service style eatery or fine dining neighborhood favorite is the level of service provided. One of the ways that Merriam Webster Dictionary defines hospitality is the “generous and friendly treatment of visitors and guests.” Along this line of thinking then, a generous smile, high level of service, ample empathy, welcoming attitude and assurance of comfort for the guest are all part of hospitality.

This generous treatment of guests is multi-faceted and not easy to accomplish, but will drive success for a restaurant. Let’s look at five ways that hospitality helps a restaurant not only survive, but thrive

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Tales from a Former Server: Be the Hostess with the Mostest

Tales from a Former Server: Be the Hostess with the Mostest

Like every other restaurant noob, my career in hospitality began at the host stand. I loved being a hostess, more than serving, because it is basically the easiest job in a restaurant. You make an hourly wage, only have to deal with people in small increments, and you get to stand around and do nothing for the majority of the time. But just because the job requires minimal brain work doesn’t mean you can slack off when it counts. 

I hate when I walk into a restaurant and immediately feel like I am inconveniencing the hostess because she’s too busy looking at her phone or giving me the stink-eye because she’s bored as hell and doesn’t feel like walking 30 feet to seat me. That, and she’s probably 16, so there’s extra, unintentional attitude. 

So if you’re a host/hostess, here is my advice for you.

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