By an Anonymous Former Server, as part of our new 'Tales from a Former Server' column
I’ve worked in a total of ten restaurants in two states over the past 12 years. I’ve opened three and have gone through so much training that I could probably never forget what I’ve learned, even if I wanted to. However, even with all of those restaurants and all of the training, there was only one that taught me how to properly speak to a table. At first I thought it was stupid. “I know what to say and what I’m doing,” I thought. But as I began to apply the following phrases, I noticed a difference in my table’s behavior toward me. Even after I left that particular restaurant, I still employed these tactics and they worked every time.
When it comes to talking to your tables, there are some really easy ways to manipulate the conversation in your favor. I wish I still had the training materials because they were gold (and impossible to get a hold of now that I am no longer an employee), but I remember a few and would like to share them.Read More