Rock My Restaurant PRO: Episode 6 – TotalView Operations Best Practices

A TotalView Operations Audit allows consultants to get an understanding of the operating practices of a brand. This audit analyzes training and other aspects of a restaurant to ensure they meet the minimum of operating standards.

In this last RMR PRO episode, foodservice industry consultants and rocker co-hosts Eric Norman and Bill Bender discuss:

  • An overview of TotalView Best Practices audit
  • The many components of a TotalView Best Practices audit
  • Consultant knowledge base and resources and more!

Rock My Restaurant PRO: Episode 5 – Sequence of Service

ServPoints™ Sequence of Service — the “choreography” of the hospitality of a restaurant that ensures consistency — revolves around the guest experience. And in today’s restaurant landscape, where competition is higher than ever with so many dining options, what you can offer guests from an experience standpoint makes all the difference.

In RMR PRO Episode 5, foodservice industry consultants and rocker co-hosts Eric Norman and Bill Bender discuss:

  • An overview of ServPoints™ Sequence of Service Steps and phases involved in ServPoints™ Sequence of Service
  • How to achieve optimum service delivery and more!

Rock My Restaurant PRO: Episode 4 – Team Member Experience — The Foundation of Your Company Culture

In the restaurant space, and in almost every business, your team members are your most important asset. Team members help set and maintain the company culture, and are the frontline of your brand. So, the resources you invest in them and whether they feel valued can really weigh on on a customer’s experience.

In RMR PRO Episode 4, foodservice industry consultants and rocker co-hosts Eric Norman and Bill Bender discuss:

  • The foundation of building a great company culture
  • Millennial employees
  • Team member loyalty and more!

Rock My Restaurant PRO: Episode 3 – Property Line to Consumer

Property Line to consumer is vital to a business, as is being connected to a consumer by being attractive and engaging. What should you be doing with your property from an exterior standpoint? And how does this affect sales and success?

In this RMR PRO episode, foodservice industry consultants and rocker co-hosts Eric Norman and Bill Bender discuss:

  • Industry best practices for exterior design to attract more guests
  • Analyzing and understanding your space
  • Sequential guest steps for creating a positive guest experience and more!

Rock My Restaurant PRO: Episode 2 – Basic Design for a New Brand

The design of a restaurant speaks volumes to the consumer. In the second episode of RMR PRO, foodservice industry consultants and rocker co-hosts Eric Norman and Bill Bender discuss the basic design for a new brand.

In this episode, Eric and Bill discuss:

  • Steps that must be taken before the design phase and pre-design considerations
  • Which members of your team should be part of the design process
  • Questions that you should be asking your architect(s)
  • Sample questions you should ask your team members and consultants in order to maximize the efficiency of the project as well as the success of your business
  • 6 phases of design a consultant uses and more!

Rock My Restaurant PRO: Episode 1 – The Core of Your Brand

The term “brand” or “branding” is often misconstrued by business owners. Oftentimes, the word is attached to the idea of just a logo, but it’s so much more than that. Branding should be present in every aspect of a restaurant concept. Kicking off RMR PRO, in its premier episode, foodservice industry consultants and rocker co-hosts Eric Norman and Bill Bender dive deeper into how to brand your restaurant. What sets you apart from your competition?

In this episode, Eric and Bill discuss:

  • The components of brand architecture
  • Which is more important to your brand: the team member experience vs. the customer experience
  • 4 ways to build sales
  • Loyalty Core Brand Components
  • High-5 Team Priorities and more!