ServPoints™ Sequence of Service — the “choreography” of the hospitality of a restaurant that ensures consistency — revolves around the guest experience. And in today’s restaurant landscape, where competition is higher than ever with so many dining options, what you can offer guests from an experience standpoint makes all the difference.
In RMR PRO Episode 5, foodservice industry consultants and rocker co-hosts Eric Norman and Bill Bender discuss:
- An overview of ServPoints™ Sequence of Service Steps and phases involved in ServPoints™ Sequence of Service
- How to achieve optimum service delivery and more!